1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Methods and Timeframes
We offer the following shipping options:
Standard Shipping (3-7 Business Days)
-
$5.99 for orders under $50
-
Free for orders over $50
-
Delivery within 3-7 business days after shipment
Express Shipping (2-3 Business Days)
-
$12.99 for all orders
-
Delivery within 2-3 business days after shipment
-
Order by 12 PM EST for same-day processing
Overnight Shipping (1 Business Day)
-
$24.99 for all orders
-
Delivery next business day after shipment
-
Order by 12 PM EST for same-day processing
3. Shipping Destinations
We currently ship to all 50 United States, including:
-
Continental United States
-
Alaska and Hawaii
-
Puerto Rico and other US territories
Note: Additional shipping charges may apply for orders to Alaska, Hawaii, Puerto Rico, and other US territories.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and link to track your package. Please allow 24 hours for the tracking information to update in the carrier’s system.
5. Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for:
-
Packages shipped to incorrect addresses provided by customers
-
Lost or stolen packages delivered to the correct address
-
Additional shipping costs for address corrections
6. Shipping Restrictions
6.1 Signature Requirements
-
Orders over $200 require signature upon delivery
-
You may authorize carrier release by contacting us before shipment
6.2 Shipping Delays
We are not responsible for shipping delays caused by:
-
Severe weather conditions
-
Carrier delays
-
Customs clearance (for international orders)
-
Incorrect or incomplete shipping addresses
7. International Shipping
We currently do not offer international shipping outside of United States territories.
8. Undeliverable Packages
If a package is returned to us as undeliverable, we will:
-
Contact you to confirm shipping address
-
Offer to reship with additional shipping charges
-
Provide a refund minus original shipping costs if reshipping is not possible
9. Missing Packages
If your tracking shows delivered but you haven’t received your package:
-
Check with household members and neighbors
-
Check around your property (porch, garage, etc.)
-
Contact your local post office or carrier
-
Wait 48 hours as packages may be marked delivered prematurely
After taking these steps, if your package is still missing, contact us at:
Phone: +1 812 284 2519
10. Damaged Items
If your items arrive damaged:
-
Contact us within 48 hours of delivery
-
Provide photos of the damaged items and packaging
-
We will arrange for replacement or refund
11. Shipping Costs and Fees
-
Shipping costs are non-refundable unless the error was ours
-
Return shipping costs are the customer’s responsibility
-
Additional fees may apply for address corrections
12. Holiday Shipping
During peak seasons and holidays:
-
Order processing may take 3-5 business days
-
Shipping carriers may experience delays
-
Check our website for specific holiday shipping deadlines
13. Contact Information
For shipping-related questions, contact us:
OYK Customer Service
Phone: +1 812 284 2519
Address: 4201 Town Center Blvd, Jeffersonville, IN 47130
Response Time: 24-48 hours during business days
14. Policy Changes
We reserve the right to update this shipping policy at any time. Changes will be posted on this page with updated effective dates.